Top Practices for Outshining In Customer Services

Customer Care

A test-practiced on around 1500 consumers under laboratory conditions resulted in a huge conclusion stating that 65% of consumers felt an increase in heart rates when they thought about receiving excellent customer support while buying any product no matter physically or virtually.

It is a proven fact that consumers will buy products and services from the company which succeeds in offering good customer service and will never rebuy from the place which either did not valued them or refrained from providing customer support.

Online Business must understand the importance of online customer service and make a routine practice of delivering it without fail.

There are certain customer support skills that every business must offer to its customers. Business always think about launching new products, use latest technologies, and deliver new concepts and what not! However, they always forget the value of making customer satisfied with the customer care support, which they can offer.

So let us pledge to work on implementing some basic practices in order to boom your online business with n number of happy and satisfied customers:

5 online customer service practices which will make your customers happy:

1. Define the customer expectations:

It is very important to state that what a business can offer to a customer. Thus, every business must set the customer expectations where the customers identify that what all services he or she will get if they make your business as a choice.

Remember whatever expectations you establish, always try to exceed in fulfilling those services. With this, customers will be overwhelmed by your offerings.

Expectations always act a lure to customers thus do not ever fail in providing what the customer expect from you.

Best business strategy is always under promise and try to over deliver. This will attract customers for repeat purchases and establish your brand name in their subconscious mind.

Another benefit of this is customers will spread good mouth of word about your brand, which means more referral business.

2. Offer multiple touch points:

Every touch point of business has a unique purpose. It can be designed to identify prospects, resolve customer problems, speed up conversions, or provide customer support. You should ensure that you create a touch point for post-sale services as well. This will help customers to establish trust and know that you care for them and customer satisfaction is important for you even after your offering is sold.

3. Stay attentive:

Many a times in online business, customers feel dissatisfied and they cannot even express it. Thus, online business must have ability to listen what is untold and unshared. If you fail to understand what customers are saying, you will fail to deliver good customer service to your clienteles.

Being into online business, you have tools and technologies which help you understand customer behaviors, and preferences, thus smartly use those tools because customers will not share a direct feedback if they don’t feel your website UI attractive, it’s you who need to identify this by observing bounce rate.

Thus, every aspect of your online platform must be excellent so that customers feel satisfied.

4. Be positive and share positive responds:

At the time of customer interactions, always use positive words even if the situation is unfavorable. However, this does not mean that you share wrong information or hide truth.

However, a positive hope keeps customer engaging with you and a possibility is high that he will return to you.

5. Focus on establishing a closing ability:

Whenever you interact with a customer no matter on which stage your conversation is, always try to end the conversation with a positive customer satisfaction note and customer must feel that the customer care team has taken care or will take care of every query, suggestion, problem shared by them.

This will help your business to make serve customer with unique customer support strategy.

Thus, customer support is very important for your business, as it will help you in bringing referrals customers, higher customer acquisition rate, boosted customer satisfaction rate, loyalty and excellent brand image in minds of customers.

Now, what are you waiting for, plan unique methodology about delivering good customer service to your valuable customers.

5 basic steps for launching a successful ecommerce business

ECommerce business

Every individual has a dream of becoming an entrepreneur someday. ECommerce is one of such platforms where you can virtually start your business without a physical office space. ECommerce business websites will showcase your products and display who you are.

Such ecommerce business allows building your lifestyle according to your own wish, dreams and aspiration, and eCommerce business honestly becomes a complementary to your lifestyle aspirations.

Let us walk towards the basics of launching your ecommerce business:

1. Understand Ecommerce Is A Real Business

Business is business! You must make sure that ecommerce business is not any part time job or hobby that you are fulfilling; it is a real business as similar to your traditional business.

You have to take all the required measures very sincerely for this virtual business as well. Make a plan, arrange all the required sources, do lot of research, analyses the markets and everything else you require to run a business.

2. Research to the core:

You need to search:

  • Google:
    Google will help you identify your business goals, your competitors, type of business ideas others are using and many such related information.In addition, study Google trends, Google Keyword Planners, Google Adsense in order to analyses the trend running related to your business.With this research, you can plan your business strategies and execution patterns.
  • ebay:
    For your business you choose some products which you tend to offer, for that you must also see what are the bidding’s for such similar products and if the products are not preferred by the audience, you can save yourself from entering into a market which shall not be fruitful.

3. Choose the best software:

Every eCommerce business is incomplete without the software that is the spine of the business. So now, it is the time to opt for the best software for your beloved business.

An online eCommerce business software must be user friendly so that you do not face any hurdle to use the software.

Second most important thing that should be in the software is, it must be accessible and secure. So that no harm to your data happens and you can scale your results, and analysis.

4. Unique product positioning is required

In the research, you must have found that your product must have lot of similar products that gives a tough competition to your business and thus you need to give uniqueness to your product that you will display on your ecommerce website.

Positioning can be in terms of

  • Quality
  • Delivery
  • Visibility
  • Guarantees
  • Specific desired outcomes
  • Added benefits

5. Create amazing ecommerce sites

For doing ecommerce business, eye catchy website designing is required. And for that you must hire professional website designing company that will create excellent websites for you and that will help your users to turn into customers.

Remember your website should display an easy checkout from cart. If not taken into consideration, the customers can exit from your website without buying your products.

THE KEYNOTE:

There are n number of blogs suggesting you the dos and don’ts of ecommerce business implementation strategy, but what important is you should take correct decisions on correct time to ensure a successful ecommerce business.

Also with the above steps there is a lot more to do for running the business but the above discussed steps are the first key tasks which you must do for your online business.

What, When and How, about Virtual Assistance: Every Question Answered

VIRTUAL ASSISTANCE

Virtual Assistance, a very common word and most trending industry in todays’ business industry. Every now and then, we listen that the company has hired a virtual assistant for some job. Have you ever realized what exactly it is? How it will execute? When you require a VA and the most important, why do you need a virtual assistance?

Do not panic, we will answer all the questions soon!

Let us figure out what is Virtual Assistant:

Virtual means which is not present but not physically.

Assistant means a person who helps you in some particular word.

So here we go! Virtual assistant is someone who is physically not present but virtually helps you to solve your problems/task or work.

Virtual Assistance

Few examples when you can require a Virtual Assistant Service.

  • How to expand your business
  • Lot of work but less budget
  • You owe a business but it is unorganized.
  • You have various tasks, whichare called non-essential tasks but cannot be ignored.
  • You want specialized task that is to be performed. Butnot finding appropriate personal who can come regularly to your office.

Problems can be so many and so the solutions.

How can a virtual Assistant resolve your problem?

Today, for almost every task a VA is available. Initially we think that we should do every task on our own, but many a times it is not possible when you run a business. You start hiring personnel for your office for all the important tasks.

Many a times your personnel feel over loaded with the work and the time comes when you hire VA for the task in which they are skilled. It is good for low cost to the business as well.

Virtual Assistance

  • VA can work on your Accounting task
  • Work on your Database
  • Create daily reports for the business
  • Transcribe the Audios
  • Build Forms
  • Prepare presentations
  • Write Blogs and articles
  • Work on Social media marketing
  • Travel Planning is possible
  • Primary and Secondary Research
  • Data Entry
  • Proof writing and editing
  • Press release writings
  • Customer Services

Where you can find Virtual Secretary Services?

There are various online portals where you can find perfect VA for all your daily tasks. Many companies maintain a list of such assistant who are specialized and you can hire them easily as virtual secretary.

Virtual Assistance

Social Groups can also help you with hiring virtual assistants for particular tasks.

Some people have their main business of creating platforms where you can chat with virtual assistant.

Trust Issue with VA!

Virtual assistant services sounds very interesting but is it fine to rely upon them. The risk is involved, it may happen that you share a bad experience in past or have heard bad experience stories about such services. However, not all of them are same. Thousands of people are there who have expanded their business by hiring such services. In addition, now days many tools are available from which you can monitor the efficiency.

A virtual assistant can become your business’ secret strength working from some remote locations just to expand your business and make your life easy. VA can act as asset for the company, which lowers your difficulties at a very economical amount and increase the efficiency.

So don’t think much and start outsourcing today!